Firstly, knowing how to ask the right questions and our excellent listening skills. That has enabled us to understand what our customers are really expecting from us so we can meet those needs in FULL.
Secondly, we have worked hard at building and maintaining our reputation. That has meant we can truly claim we have one of the highest customer retention rate in Glasgow. In other words, our customers have no reason to leave us for another company.
Our Commercial Cleaning Company in Glasgow
What type of commercial cleaning contracts do we maintain?
- Office cleaning (e.g. building, manufacturing or engineering company)
- Professional Practice (e.g. Accountant, Legal or consulting practices)
- Medical practices (including dental, optical, audiologist, podiatrist, chiropractor and similar professional practitioners.)
- Educational and training centres. (including schools, colleges and adult centres.)
- Restaurants and dining areas. (We can and do clean both front of house and the commercial kitchen areas.)
- Pubs, bars and clubs. This includes both social clubs and nightclubs.
- Sport and leisure based clubs (For example, golf, swimming, gyms and health spas.)
- Retail Shops and Stores.
- Car Sales Showrooms (the car display areas as well as backroom offices and repair workshops)
- Window Cleaning. If required we can include internal and external window cleaning arrangements in our main cleaning contract.
- Commercial Carpet Cleaning. Our cleaning services include commercial carpet cleaning but not in domestic homes unless it is arranged through a company. For example, a property company with a range of domestic houses/flats etc or company managed accommodation for visiting staff and/or contracts.
Essentially, we are involved in doing all the major commercial cleaning contracts. There are two further areas we would draw special attention to
End of Tenancy Cleaning
Construction/Building Alteration Work Also Known As Builders Cleans
Other builders book both as one clean. Larger constructions such as building big office blocks or department stores are more likely to require two cleans. (However, that is often because we are doing the initial builder cleaning whilst the builders are still working on that part of the site.) Smaller stores and minor alterations go for one clean.
Note On Domestic Cleaning Contracts
Training Our Commercial Cleaning Staff Teams
That experience shows we have to have a system that involves retraining every single person joining us. Especially if they have been working for a different commercial cleaning company where standards may not be as high. If their standards were as high as ours then it is unlikely that you — as a prospective customer — would be reading this website looking for replacement cleaners.
British Institute of Cleaning Science Standards Our Professional Body
I had introduced myself as being from head office I just did not say I was from the head office of a different cleaning company. So, I approached her and asked why she had started using a different colour mop. “What is the difference between them?”
She replied that it was the standard practice that all cleaners should use a red mop for toilets and a blue mop for elsewhere as it cut down cross-contamination. She had been very confident about her reply so obviously, she had received some training.
However, she had missed the whole point of what the trainer should have been teaching. The BICSc standard does require that different equipment is used red for toilets and blue for general cleaning. That colour scheme also applies to mop buckets and cloths, not just the mop head. In the case, I had just witnessed for myself she had
- placed the red mop handle just used for cleaning the toilet leaning up against a wall. Tthe dirty mop head was sitting on the kitchen floor.
- used the same red bucket to wash the floor of the kitchen. It should have been the standard blue bucket for general usage.
- not even changed the water used to wash the toilets before washing the kitchen floor.
It is incidents like this that reminds us of the need to consistently monitor and retrain all our staff. How do we know we are still providing our customers with the high-quality cleaning contract? We can’t unless we are monitoring it! This applies not just to cleaners but all staff across our organisation. We keep very good records of the training each person has received. This is kept with results of testing of their understanding. Plus follow-up inspections of work being done on site.
If a person is allocated an extra site to work at they will be given a fresh induction training session. This time based on that new site. Yes, all this extra training work keeps us busy! However, it ensures we know our cleaning staff all understand our cleaning standards and are working to meet them.