In reality, I was in your position not that long ago. I know the problems of finding regular high standard commercial cleaning companies in Glasgow. It was because we were not able to find one that we started training our own cleaners to a high standard.
It was a very expensive process for us. Firstly, in order to meet our cleaning and timeframe targets as well as follow our basic business principles we needed to recruit a professional cleaning manager and a staff trainer. The former would help us set cleaning targets advice on the equipment we would need to buy. They would also work with the trainer who would set up a training schedule and ensure that everyone understood what was required.
Then friends and business associates started asking if they could also use our cleaning company. We did not actually have one then but the pressure was being put on us to start one.
We also realised that we needed to change the employment contract of our professional trainer from a short-term temporary contract to a permanent one. Fortunately, she was willing to take up the offer and expand her working hours to ensure we could monitor the cleaners in situ when working evenings and weekends.
Wisely she also took on the role of head of our customer service. This meant she was able to hear directly from our customers and almost immediately find a way to resolve any issue. As time went on it became a very small part of her job as she worked on each issue and took it across the whole staff cleaning team. Despite having hundreds of extra customers she now has less need to get involved in her customer service manager role.
Yes, that is right we now have very happy customers.
Do You Carry Out Any Inspections To Monitor Your Staff?
What Size Of Cleaning Jobs Do You Work In?
Do You Have a “Green Clean” Service?
Do You Have a Standard Cleaning Contract?
Do You Offer Any Special Cleaning Services?
Are All Staff Trained By Crest Cleaning Service?
All our cleaning company staff members are fully trained for each and every cleaning contract they go into. That way they fully understand your needs and our standards. By taking these extra training steps, our cleaners are going to be able to give the perfect job every time they attend your premises.
For example, if one of our cleaners is taking on a second site with us they will get a second induction. However, this time it would be focussed on your site rather than someone else’s office block. We would be going through YOUR cleaning schedule with them room by room. This the only way we can safely ensure that all your requirements are fully met.
As an example, in one cleaning contract we took on we discovered that they had an office receptionist who was allergic to citrus fruit. That meant changing a number of our cleaning chemicals including the washing up liquids, toilet cleaners and air fresheners which at that time all contained lemon. Changing the chemicals meant we needed to agree on a new training schedule and get the cleaners signed off as knowing what to use.
I know other commercial cleaning companies in the area would not have gone through that process and just sent along different cleaning chemicals.
However, what happens if that chemical stock level is running low there is at least a small danger of a replacement being sent or borrowed from another contract site. If the cleaner is not fully trained on the reasons he or she may just use the lemon fragrance to the detriment of the receptionist. It is attention to these details that sets us apart.
By the way, we were in the process of taking on a new contract and went to meet the new staff. They had already worked in the building for at least six months. I asked a simple question about the number and location of fire doors. Not one of the cleaners got them all right! Yet that is a legal health and safety requirement.
You would do it for your own staff but the previous cleaning company manager had failed to comply over a period of six months.
Do you carry out any inspection or monitor your staff?
Every one of our cleaning contract we have in Glasgow city centre and the surrounding area is monitored regularly. Our managers/supervisors are responsible for ensuring all our customers are happy with the service we provide at all times.
They also meet you with you on a regular basis. Just to make sure you are completely satisfied with the service we provide.
What size of cleaning jobs do you work in?
When it comes to our cleaning company services, no job is deemed to be too big or small for us. We welcome Glasgow based companies and premises of all sizes.
You can also choose to customize your cleaning needs based on your convenience.
For example, you may prefer our cleaners to come just before your normal opening hours rather than after hours.
Our Green Cleaning Service
Alternatively, take advantage of our “green cleaning service” where we can clean during your normal office hours with minimum disruption for your staff.
For this, we use specialist quiet but powerful battery-operated vacuum cleaners. This obviously avoids the need for long cables stretching across your office. Cables are a tripping hazard for your unwary staff members.
It also requires us to ensure our staff are fully aware of the need to consider your people. Especially those who may be on the phone or having a meeting. This means we choose the right staff who will be polite and courteous to everyone they meet. Including your staff members or a customer.
Do you have a standard cleaning contract?
As you will have seen above we don’t have standard cleaning company schedules and contracts. Every contract is drawn up in discussion with you.
For example, there may be rooms such as reception areas, toilets etc that need doing every single day. With other data storage rooms etc cleaned weekly or even monthly.
Do you need a cleaner to come in at lunchtime for your dining area or meeting/conference room?
We work with your needs not our own.
Do you offer any special cleaning services?
Did you know we can perform a number of special requests? For example, we can provide an office carpet shampoo service or a strip and seal of hard floors.
If you have VIPs visiting or special reception we can arrange a special deep clean just before or afterwards. A daytime on-site janitor is also available to deal with any cleanup issues that crop up on the day. That could include
- oily boots walking across a carpet,
- spilt printer toner
- or a carton of milk accidentally dropped.
These are some of the extra special cleans we can provide for you on request.
Just some of the reasons why people choose Crest Cleaning Service as their cleaning company in Glasgow.